Return Policy
We do not offer a return policy. Once an item is purchased, it cannot be returned.
Refunds for Damaged Products
In the event of difficulties when activating your Socio card on compatible smartphones, or if you find yourself in need of a refund or a replacement card, please do not hesitate to contact our customer support team at support@socioaccess.com. Our team is frequently able to provide effective solutions and guidance to resolve such issues.
Moreover, if your Socio card has been activated successfully but you are encountering operational challenges with a compatible device, and previous attempts to resolve these issues through support@socioaccess.com have been unsuccessful, you may be entitled to a refund. We will assess your situation and, once your refund eligibility is confirmed, you will be informed via email about the authorization of your refund. The refund will then be processed, with the amount credited back to your original payment method, typically within a timeframe of 2-4 business days.
No Exchanges
Please note that we do not offer product exchanges. Should you need a different product, we kindly ask that you place a new order following the receipt of your refund.
Damages and Issues
Upon receiving your order, we urge you to thoroughly inspect the items. If you discover any defects, damage, or if the item received is not what you ordered, please promptly reach out to us at support@socioaccess.com. This will allow us to swiftly assess the situation and take appropriate measures to rectify it.
Need help?
Contact us at support@socioaccess.com for questions related to refunds and returns.